'for everything you value'

AB Broker

Dear Insured,

Claim Management  is the most important services we can provide to you. We recommend you to contact us as soon as possible so that you can commence claims processes in a timely manner and get guidance on precautions to minimize your loss, if any, via us.

You can call us at +90 212 223 32 32 and send us the following information to hasar@abbroker.com.tr

The insured has to notify the insurer of any loss or damage at the latest within 5 business days after the insured gains knowledge thereof as per Insurance General Conditions. It is pivotal to comply with such an obligation in terms of general conditions so that your claim can be handled most promptly.

 
  MOTOR OWN DAMAGE CLAIM REQUIRED DOCUMENT SET
  • Traffic Accident Investigation Report/Accident Investigation Report Drawn Up Per Agreement of Involved Parties / Testimony and Witness Report
  • Statements Taken Unless Reports can be Arranged 
  • Accident Photographs Taken at the Place of the Incident
  • Copy of the Vehicle Licence
  • Copy of the Driving Licence
  • Alcohol Report
  • Copies of driving licences, vehicle licences and traffic policies of vehicles of other parties involved in a traffic accident by two or multiple vehicles
  • Invoice of repairs if loss repairs have been carried out
  • Consent of the Loss Payee to indicate that the insured is entitled to the loss payment if the vehicle is under mortgage.
  • IBAN number

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

DOCUMENTS REQUIRED TO BE SUBMITTED WHEN THE VEHICLE IS STOLEN;

 

    • Police station application report
    • Letters by the police station and car theft office indicating that the car could not be found 

 (If the vehicle could not be found within 30 days after it was stolen)

    • Original vehicle licence registered as stolen
    • A notary-attested letter indicating the affirmative consent of the Loss Payee and the subsequent release of such a pledge if the vehicle is pledged as collateral 
    • Treasury?s letter of discharge for the pledge
    • Letter by the traffic registration bureau indicating that the vehicle was removed from the register
    • Power of attorney (a copy of which must be taken from our company)
    • Original and spare keys
    • Power of Attorney

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

?LOSS IN VALUE? CLAIMS

 

    • Statement for the claim for the loss in value
    • Mileage records (in KM) of the damaged vehicle
    • Traffic accident investigation report or Accident Investigation Report Drawn Up Per Agreement of Involved Parties
    • Copies of vehicle and driving licences
    • Photographs of the vehicle and place of the incident (together with vehicles involved in the accident)
    • Loss Adjuster's report regarding loss repairs
    • Invoice for repairs
    • IBAN number

PLATE GLASS LOSSES

 

    • Reports or statements
    • Invoices (When no loss adjusters are appointed)
    • Photographs of the loss
    • Copy of the Vehicle Licence
    • Copy of the Driving Licence
    • IBAN number
 
  DOCUMENTS REQUIRED TO BE SUBMITTED IN CASE OF COMPULSORY TRAFFIC TPL LOSS CLAIMS

FOR MATERIAL (PROPERTY) DAMAGE:

    • Traffic accident investigation report or Accident Investigation Report Drawn Up Per Agreement of Involved Parties
    • Alcohol report,
    • Photographs of the vehicle and place of the incident (together with vehicles involved in the accident)
    • Copy of the licence of the damaged vehicle
    • Copy of the driver of the damaged vehicle
    • IBAN number

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

DOCUMENTS REQUIRED TO BE SUBMITTED IN CASE OF DEATH:

    • Traffic accident report
    • Alcohol report,
    • Corpse examination autopsy report 
    • Certificate of death
    • Certificate of Inheritance
    • Copy of family civil registration
    • Official document indicating the procession and income status of the deceased

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

DOCUMENTS REQUIRED TO BE SUBMITTED IN CASE OF INJURY;

    • Accident report
    • Discharge report from the hospital
    • Treatment expenses
    • Committee report indicating the degree of disablement by a general hospital in case of permanent disability
    • Document indicating the profession and monthly income status of the disabled in case of permanent disability

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF FİRE LOSS CLAİMS
    • Fire brigade?s report
    • Records of statements and witness reports taken by the police station
    • Claim
    • A detailed statement submitted when fire is extinguished by own facilities of the insured before fire grows
    • Accounting entries (Invoices, inventory lists, trial balances, inventories (entries), VAT returns 
    • Title deed or rental contract
    • Prosecution Office?s Indictment and verdict of non-prosecution,
    • Photographs of the loss
    • Affirmative consent of the Loss Payee if the property is pledged
    • Tax Registration Certificate (Plate)
    • Quotations and invoices submitted for remedying the loss
    • IBAN number

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF WİNDSTORM LOSS CLAİMS

 

    • Meteorology report (winds blowing more than 7 beaufort or 17.1 meters per second at a height of 10 meters are accepted as windstorms)
    • Statement and claim letter of the Insured
    • Title deed or rental contract
    • Photographs of the loss
    • Tax Registration Certificate (Plate)
    • Quotations and invoices submitted for remedying the loss
    • IBAN number

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF İNTERNAL WATER / FLOOD ? İNUNDATİON LOSS CLAİMS
    • A detailed statement describing the loss
    • Claim for the Loss
    • Title deed or rental contract
    • Quotations and invoices submitted for remedying the loss
    • Accounting entries (Invoices, inventory lists, trial ledgers, inventories (entries), VAT returns if the claimant is a commercial enterprise 
    • Photographs of the loss
    • Tax Registration Certificate (Plate)
    • IBAN number

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF THEFT LOSS CLAİMS
    • Minutes for the insured?s application to the police station and witness reports 
    • Claim
    • Accounting entries (Purchase invoices of stolen properties, and trial balances as the date of the loss if the claimant is a commercial enterprise )
    • ?Not Found? letter submitted by the relevant police station if stolen goods cannot be found after 30 days  
    • Photographs in case of damage caused by theft

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS TO BE SUBMİTTED İN CASE OF BREACH-OF-TRUST CLAİMS
    • Statement including the monetary claim of the Insured and bank account details for indemnity payments and describing the occurrence of the loss   
    • Certificate of the employee who has committed a breach-of-trust crime (Social Insurance Institution?s Records)
    • Employment contract
    • Payroll
    • Criminal complaint filed to the Public Prosecution Office
    • Document indicating the result of the investigation conducted by the Public Prosecution Office
    • Testimony taken by the Public Prosecution Office and/or written and signed testimony of the offender (employee who has committed a crime)
    • Witness statement minutes
    • Documents showing other receivables such as bonuses, premiums earned by the offender
    • Accounting entries and documents showing the defalcation
    • Document / warning letter showing the dismissal of the offender
    • Documentation and information about amounts offset against damages caused by or cash payments to the offender.

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF LOSS-OF-PROFİT CLAİMS

            General Documents

    • Corporate Tax Returns of three years prior to the loss, and appendices thereof
    • Provisional Corporate Tax Returns of three years prior to the loss, and appendices thereof
    • Budget of the year prior to the loss, and budget of the year when the loss occurred
    • Attestation Report of the Certified Public Accountant?s Corporate Tax Return of three years prior to the loss
    • Capacity Reports of three years prior to the loss
    • Official inventory book of three years prior to the loss
    • Investment Incentive Certificates
    • Independent Audit Reports of three years prior to the loss

            Accounting Documents

    • Balance Sheets and Income Statements of three years prior to the loss (submitted to the Tax Office)
    • Provisional Tax Returns of three years prior to the loss, and appendices thereof ? Income Statements and detailed general trial balances with regard to costs
    • Monthly and non-cumulative (non-carried forward) detailed trial balances of three years prior to the loss
    • Monthly and non-cumulative (non-carried forward) detailed trial balances of one year prior to the loss
    • Added Value Tax Returns of three years prior to the loss

            Planning and Cost Documents (Management Accounting Documents)

    • Information regarding which production cost system was employed on the damaged machinery on the date of the loss, and also documents in connection with this cost system
    • Detailed production stock lists, or non-accounting lists, and volume-profit analyses of machines as of the date of the loss 
    • Opening stocks and detailed lists of units and quantities of stocks as of the beginning and end dates as at the loss (detailed general trial balances)
    • Detailed lists of actual inventories of the last three years prior to the loss

 

 
  DOCUMENTS REQUiRED TO BE SUBMİTTED İN CASE OF ENGİNEERİNG ? ELECTRONİC EQİPMENT LOSS CLAİMS
    • Insured?s statement and relevant minutes regarding the incident
    • Technical service report (indicating the cause of loss) 
    • Fire brigade report if a loss has occurred in consequence of a fire incident
    • Police station minutes and ?not found? minutes
    • Purchase invoice of the damaged equipment
    • Photograph
    • Invoice of repairs, if any
    • Maintenance contract and periodic maintenance documents

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF CONSTRUCTİON İNSURANCE CLAİMS
    • Insured?s statement and relevant minutes regarding the incident
    • Priced bills of quantities and progress payment reports
    • Contract entered into between the employer and the contractor
    • Certificate of acceptance in case of a temporary acceptance
    • Project, and tender contract
    • Photograph
    • Official documents drawn up in accordance with the occurrence (fire brigade report in case of fire loss claims; prosecution office?s indictment / verdict of non-prosecution; applications/records of statements, witness reports, ?not-found? letters, meteorology reports in case of windstorm losses etc.)
    • Inventory lists in case of construction site loss claims 

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUiRED TO BE SUBMİTTED İN CASE OF MACHİNERY BREAKDOWN İNSURANCE CLAİMS
    • Insured?s statement and relevant minutes regarding the incident
    • Technical service report (indicating the cause of loss) 
    • Quotations provided for the loss
    • Purchase invoice of the damaged equipment
    • Photograph
    • Invoice of repairs, if any
    • Maintenance contract and periodic maintenance documents
    • Operator?s certificate, and operator?s certificate of employment with regard to the Mobile-Moving machinery 


The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  LİABİLİTY CLAİMS

DOCUMENTS REQUIRED TO BE SUBMITTED IN CASE OF THIRD PARTY LIABILITY LOSS CLAIMS

    • Original minutes drawn up by official authorities, if any, and written statements of the claimant and insured indicating the occurrence of the loss
    • Information/documentation proving that the insured has a liability
    • Quotations and invoices of repairs if any
    • Claim letter describing the loss/damage
    • Photograph
    • IBAN number

DOCUMENTS REQUIRED TO BE SUBMITTED IN CASE OF EMPLOYER?S LIABILITY CLAIMS 

    • Occupational accident minutes
    • SSI Occupational Accident Notification Form
    • Official statements and witness reports drawn up in accordance with the cause of loss
    • Claim Letter
    • Epicrisis report
    • Court?s expert report
    • Payroll
    • Social Insurance Institution?s statement of employment
    • Job security inspector reports

Documents required to be submitted in case of disablement

    • Document showing the income status,
    • Hospital committee report,
    • Disability report,
    • Original prescriptions/invoices

Documents required to be submitted in case of Death

    • Certificate of death,
    • Document showing the income status,
    • Corpse examination autopsy report, 
    • Certificate of inheritance,
    • Certified of family identity register copy,
    • Other documents

Documents required to be submitted in case of Medical Treatments

    • Disability report,
    • Original invoices/prescriptions
 
  DOCUMENTS REQUİRED TO BE SUBMİTTED IN CASE OF PRODUCT LİABİLİTY CLAİMS
    • Claim letter of the injured party against the insured,
    • Details of the product that has caused damage,
    • Manufacturer?s findings, opinions and details of the matter,
    • Documents indicating the determination of the loss amount (Loss adjuster?s report, court?s expert report etc.)
    • Court?s decision when the matter is submitted to the jurisdiction in case of non-agreement of parties,
    • Writs of execution and payment receipts if our insured had effected payments once as per the court's order,

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.

 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF PERSONAL ACCİDENT
    • Claim letter,
    • Epicrisis report
    • IBAN number

Documents required to be submitted in case of Death

    • Certificate of death
    • Corpse examination autopsy report 
    • Certificate of inheritance
    • Certified of family identity register copy
    • Document showing the income status
    • Traffic Accident Investigation Report if the insured dies due to a traffic accident, and Alcohol Report if the insured is the driver

Documents required to be submitted in case of disablement

    • Traffic Accident Investigation Report if the insured dies due to a traffic accident, and Alcohol Report if the insured is the driver
    • Document showing the income status
    • Hospital committee report
    • Original prescriptions/invoices

Documents required to be submitted in case of a treatment claim

    • Original prescriptions/invoices
 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF MARİNE LOSS CLAİMS

In case of inland transits (domestic shipments);

    • Statement letter of the insured/assured regarding the damaged goods
    • Original or copy of the policy
    • Original or copy of the invoice of goods 
    • Original or copy of the delivery note 
    • Copy of the Freight (Transport) invoice
    • Traffic accident report / alcohol inspection (if it is a traffic accident)
    • Reports/minutes drawn up by the relevant Official Authorities, if any
    • Loss determination reports (including the truck/articulated lorry?s licence plate and signature of the driver)
    • Loss Statement letter (warning letter) sent to the carrier by the insured/assured via the notary public
    • Circular of signature
    • Photographs of the damaged goods
    • Bank details of the insured
    • IBAN number
    • Other (additional) documents that the insurer will deem appropriate as per the loss

In case of international (overseas) shipments;

    • Statement letter of the insured/assured regarding the goods
    • Original or copy of the policy
    • Original or copy of the invoice of goods 
    • Bills of lading for maritime transports; bills of carriage and CMRs for international land transports; and airway bills for air transports and railway bills for rail transports  
    • Customs entries (bills of entry) (for imports)
    • Customs declaration forms (for exports)
    • Loss determination/adjustment reports (including the signature of the carrier)
    • Reports/minutes drawn up by the relevant Official Authorities, if any
    • Packing list
    • Transport (carriage) contract, freight (shipping and handling fee) invoice 
    • Loss statement letter (warning letter) sent to the carrier by the insured/assured via the notary public
    • IBAN number
    • Photographs of the damaged goods
    • Bank details of the insured
    • Other (additional) documents that the insurer will deem appropriate as per the loss

In case of Inland Transit Insurance Claims;

    • Statement letter of the insured/assured regarding the damaged goods,
    • Original or copy of the policy
    • Original or copy of the invoice of goods 
    • Original or copy of the delivery note 
    • Copy of the freight (transport) invoice
    • Traffic accident report / alcohol inspection (if it is a traffic accident)
    • Reports/minutes drawn up by the relevant official authorities, if any
    • Loss determination reports (including the truck/articulated lorry?s licence plate and signature of the driver)
    • Photographs of the damaged goods
    • Documents of the means of conveyance
    • Invoice and letter proving the Owner holds the carrier liable for the loss as per their legal liability
    • IBAN number
    • Copy of the marine cargo insurance policy for goods, if any, and statement letter of the owner indicating that no marine cargo insurance policies are available
    • Bank details of the insured
 
  DOCUMENTS REQUİRED TO BE SUBMİTTED İN CASE OF MARİNE HULL LOSS CLAİMS
    • Insured?s statement
    • Seaworthiness certificate
    • Meteorology report
    • Quotations for salvage
    • Deck, machine (engine) and wireless logs
    • Invoices for repairs and other expenses
    • Certification for the minimum safety manning for seafarers
    • Photographs of the loss

The above documents are standard documents, and additional documents may be required as and when necessary, depending on the extent of the loss.